OUR CLIENTS

WE WORK WITH COMPANIES ACROSS DIFFERENT INDUSTRIES
AND MAINTAIN EXCEPTIONALLY HIGH CLIENT SATISFACTION

We measure success by one metric: client satisfaction. We strive to delight each client by delivering an experience that exceeds their expectations. Our engagements are tailored to each client’s business model, strategy, and culture. We have completed over 75 client engagements across major industry sectors, including:

Financial services
Energy and utilities
Healthcare
Technology
Professional services
Regulatory and governmental agencies
Non-profits

We work across all phases of risk management. Based on their program maturity and objectives, we help clients implement advanced ERM methods in a way that is both practical and sustainable. Key deliverables include:

ERM framework, vision, and roadmap
Governance structure and responsibilities at the board, corporate management, and line management levels
ERM policies such as risk appetite statement and risk escalation protocol
Risk assessment and quantification tools, including key risk indicators, risk analytics, and scenario analyses
Integration with corporate strategy, M&A, pricing, capital allocation, risk mitigation, and risk transfer
Board- and management-level reporting, including interactive dashboards and innovative feedback loops
Risk culture surveys and training programs

FEATURED CLIENT: A CASE STUDY

Founded in 1920, Recology is a San Francisco-based waste management company with over $1 billion in revenue and 3,800 employees.

For several years, the company performed an annual risk assessment and heat map process led by a “Big 4” firm. Board members and corporate leaders didn’t find this process useful in supporting board oversight and business decisions.

In 2018, one of the top 5 annual goals for the CEO and Board of Directors was to implement a best-in-class ERM program. JLA was retained to help design, develop, and implement that new program.

Key highlights of the engagement include:

Established a risk oversight committee of the Board
Organized 5 working teams for fast-track implementation
Developed key ERM tools, including risk appetite statement, risk culture survey, company-wide ERM training, earnings-at-risk analysis, and quarterly board risk report
Integrated ERM with the company’s 5-year strategic plan, M&A playbook, and cybersecurity program
Demonstrated business value, including a rapid response to a massive fire, and reducing cleanup time from 18 months to 6 months

Recology worked with JLA to implement a robust ERM program in under 2 years, without additional staff and ahead of its original 3-year plan.

In November 2019, Recology was honored with the prestigious RIMS 2019 Global ERM Award of Distinction. The award recognizes the company for “its outstanding integration of ERM with governance and strategy to achieve sustainable, long-term value across the organization.”

“James Lam is a highly effective consultant. In under two years, he worked with our Board and leadership team to build an award-winning ERM program from the ground up. Our new ERM practices and strong risk culture are even more important today given the COVID-19 pandemic and the severe wildfires in the western U.S."

Michael J. Sangiacomo,

President & Chief Executive Officer
Recology, Inc.