OUR CLIENTS
WE WORK WITH COMPANIES ACROSS DIFFERENT INDUSTRIES
AND MAINTAIN EXCEPTIONALLY HIGH CLIENT SATISFACTION
We measure success by one metric: client satisfaction. We strive to delight each client by delivering an experience that exceeds their expectations. Our engagements are tailored to each client’s business model, strategy, and culture. We have completed over 75 client engagements across major industry sectors, including:
- Financial services
- Energy and utilities
- Healthcare
- Technology
- Professional services
- Regulatory and governmental agencies
- Non-profits
We work across all phases of risk management. Based on their program maturity and objectives, we help clients implement advanced ERM methods in a way that is both practical and sustainable. Key deliverables include:
- ERM framework, vision, and roadmap
- Governance structure and responsibilities at the board, corporate management, and line management levels
- ERM policies such as risk appetite statement and risk escalation protocol
- Risk assessment and quantification tools, including key risk indicators, risk analytics, and scenario analyses
- Integration with corporate strategy, M&A, pricing, capital allocation, risk mitigation, and risk transfer
- Board- and management-level reporting, including interactive dashboards and innovative feedback loops
- Risk culture surveys and training programs
FEATURED CLIENT: A CASE STUDY
Founded in 1920, Recology is a San Francisco-based waste management company with over $1 billion in revenue and 3,800 employees.
For several years, the company performed an annual risk assessment and heat map process led by a “Big 4” firm. Board members and corporate leaders didn’t find this process useful in supporting board oversight and business decisions.
In 2018, one of the top 5 annual goals for the CEO and Board of Directors was to implement a best-in-class ERM program. JLA was retained to help design, develop, and implement that new program.
Key highlights of the engagement include:
- Established a risk oversight committee of the Board
- Organized 5 working teams for fast-track implementation
- Developed key ERM tools, including risk appetite statement, risk culture survey, company-wide ERM training, earnings-at-risk analysis, and quarterly board risk report
- Integrated ERM with the company’s 5-year strategic plan, M&A playbook, and cybersecurity program
- Demonstrated business value, including a rapid response to a massive fire, and reducing cleanup time from 18 months to 6 months
Recology worked with JLA to implement a robust ERM program in under 2 years, without additional staff and ahead of its original 3-year plan.
In November 2019, Recology was honored with the prestigious RIMS 2019 Global ERM Award of Distinction. The award recognizes the company for “its outstanding integration of ERM with governance and strategy to achieve sustainable, long-term value across the organization.”
Recology, Inc.
Leading companies across major industry sectors have trusted JLA with their ERM engagements:
Financial Services
Healthcare
Technology
Energy and Non-Financial
Professional Services
Regulatory & Government Agencies
Non-Profits
James Lam has been recognized for his leadership in the boardroom, consulting, and the C-Suite
Honored as one of the most influential corporate directors in the NACD Directorship 100
Named by clients and peers in a Euromoney survey as one of the world’s top risk consultants
Received the inaugural Risk Manager of the Year Award from the Global Association of Risk Professionals